Thank you for choosing Jaffah Dates and Nuts. We take pride in delivering premium quality products, and your satisfaction is our top priority. Since our items include perishable food products, we have outlined specific return and refund policies to ensure clarity, food safety, and fairness to all customers.

Return Policy

We strive to ensure all our products reach you in perfect condition. However, if there’s an issue with your order, we’re here to assist you.

Return Eligibility

You may request a return under the following conditions:

• Damaged or Defective Products: If your order arrives damaged or with quality concerns, please notify us within 24-48 hours of delivery.
• Incorrect Items: If you receive the wrong product, contact us within 24-48 hours of

To initiate a return:

• Contact us via email at [email protected] or WhatsApp at +91 85939 26666
• Provide your order number
• Share clear photos of the item
• Include an unboxing video that shows the issue

Return Conditions

• The item must be returned in its original packaging and unused
• Returns will be accepted only after inspection and verification by our
• If approved, a replacement will be If a replacement is unavailable, a full refund will be issued.

Refund Policy

Due to the perishable nature of our products, refunds are granted only under specific circumstances.

Refund Eligibility

Refunds will be considered in the following cases:

1. Damaged/Defective Products
2. Incorrect Items Received

In both cases, contact must be made within 24-48 hours of delivery, and the following are required:

• Order number
• Photos of the item
• An unboxing video clearly showing the issue

Why Unboxing Videos Are Required

Unboxing videos help us verify that the damage or issue occurred during shipping. They are essential to validate claims and ensure transparency.

Non-Refundable Scenarios

• Refunds will not be issued for personal preferences or taste-related
• Damage due to customer mishandling will not
• Claims made after 48 hours of delivery will not be

Refund Process

1. Submit your claim with the required
2. Our support team will review and verify your
3. If approved, your refund will be processed within 4 business

Note: If your refund involves a product return, we will provide shipping instructions. The refund will be processed only after the product is received and inspected by our team.

Refund Timelines

Refunds to the original payment method (Credit/Debit Card, Net Banking, UPI, Wallets) may take 5–7 working days to reflect in your account. Please note, delays are subject to your bank’s policies, and are beyond our control.

Contact Us

For any queries or issues, reach out to us:

Email: [email protected]

WhatsApp: +91 85939 26666

We value your trust in Jaffah Dates and Nuts and look forward to delivering excellence in every bite.